Privacy Policy

Last updated: March 12, 2026

Lokaserve ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our mobile application and services.

1. Information We Collect

We collect the following information to provide and improve our services:

Phone number — required for account creation and communication
Name — to personalize your experience
Email address — optional, collected via Google Sign-In if you choose to sign in with Google
Location (GPS) — to match you with nearby service providers
CNIC (Computerized National Identity Card) — required for service providers only, used for identity verification
Profile photos — to help customers and providers identify each other

2. How We Use Your Information

Your information is used for the following purposes:

Matching customers with nearby, verified service providers
Improving our AI-powered problem detection and service matching
Communicating service updates, booking confirmations, and important notices
Verifying the identity of service providers for customer safety
Analyzing usage patterns to improve app performance and user experience

3. Technology & Third-Party Services

We use the following third-party services to operate our platform:

Firebase — for user authentication (phone number and Google Sign-In)
Google Gemini AI — for analyzing user-reported problems (voice and image inputs) to accurately match them with the right service category

4. Data Sharing

We do not sell your personal data to any third parties. Your information is only shared with service providers to the extent necessary to fulfil a service request (e.g., your name and location are shared with a provider you book).

5. Data Storage & Security

Your data is stored securely on Microsoft Azure servers. We implement industry-standard security measures, including encryption and access controls, to protect your personal information from unauthorized access, alteration, or disclosure.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your account and associated data
Withdraw consent for location access at any time through your device settings

7. Children's Privacy

Lokaserve is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes through the app or via the contact information you have provided.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: usamaijaz1020@gmail.com